Virgin Active South Africa
This is totally unreasonable

I was at maponya mall and one of the virgin activef staff called me to cum nd join the gym, but becoz I felt this is wat I hav bin thinking abt then I thoght why not. Mohammed frm V A in lenesia helpd me fill the form. I asked all the questions I cud think of and he told me not to worry, lyk if mayb I wantd to cancel my membership, a month later I found myself unable to go to the gym so I called in to cancel my membership which was for 12. My monthly fee was meant to b R359, which was fyn by me bt nw wen I hav to cancel my membership im being told abt a R1658 tht I hav to pau. Which is 30% of my total gym fees nd I hav never set a foot in that gym let alone even swipe my acess card. I am unable to gym any more nd I hav my own personal reasons which I feel I dont hav to disclose wit V A. All I want is my membership cancelled because I was never tolx about any 30% cancellation fee. I was never informed so I feel tht V A should take responsibility or else deal wit their staff, in a manner tht all clients are informed wat happens wen one joins the gym or decides to cancel. Im not happy abt the R1658 tht im getting endless phone calls abt.

Company: Virgin Active South Africa
Country: South Africa
City: Soweto maponys

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