Virgin Active South Africa
Poor customer service

2 months ago I sent Virgin Active an e-mail enquiring about cancellation as I recently had a baby and don't use my Premium membership as often. I only enquired about cancellation as I don't want to cancel membership if i have to pay the full joining fee when I would like to reinstate membership later. I haven't received any response on my e-mail to Shaun (Centurion branch manager) to date. Today As I wanted to enter the Centurion Virgin Active I was stop and told that my membership was cancelled. Virgin Active cancelled my membership without my knowledge! The manager on duty (Patience Mapanga) was arrogant and told me that if I would like to enter I need to pay R150 guest fee. There was no fault on my side and according to my knowledge I am still a member. The attitude of the staff was shocking! Seems like Virgin Active just want to get rid of their customers - you only have to enquire about the process of cancellation, and they do it for you - without your knowledge! No communication - bad attitude - bad experience! Maybe they did me a favor!

Company: Virgin Active South Africa
Country: South Africa
City: Centurion

  <     >