Planet Fitness
Appalling Service

My wife had money removed from her bank account by Planet Fitness without authorisation supposedly for an overdue account. we have never had any advice from them about an overdue account. i eventually worked out that the two of us had signed identical contracts in Dec 2009 which required an up front payment of R 5 464 which we made. the contract was to run for 60 months after which time it could be cancelled or converted to a monthly one with a payment of R 149.00. My wife broke her knee and we cancelled her contract in 2011 and received a refund from Planet Fitness for the unused portion. On 15 October the bank deductions began at a rate of R 250 every 5 days. My wife! s bank reversed all but the oldest deduction and put a block on the account. After endless email and a visit to the Durbanville gym where the contracts were signed we still have no acknowledgement from them that there was an error. The manager at the gym who I saw and who promised me 2 days to solve the problem has not called me back after 2 weeks despite telling the receptionist on an open line that he would go to his office and call me back. i am still owed R 257.and an assurance that the error has been corrected

Company: Planet Fitness
Country: South Africa
City: Durbanville

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