Virgin Active South Africa
Incompetency in accounts department

A few months ago I went to Virgin Northgate and was informed that my account was in arrears. I phoned headoffice and was told that I could no longer pay on my credit card and had to change my banking details which I promptly did. Nobody informed me about this and therefore my account had been in arrears for a few months already, very embarrassing. I changed my banking details and thought all was in order until I went to the Belairs club a few weeks later to be told that my account was still in arrears. Headoffice informed me that unfortunately my details were changed too late for that months payment to go through and I had to go to the club to pay it there with my credit card, which I did a few days later. Thinking everything was now resolved I carried on training for a few weeks to be told again last week that my account is in arrears. I again phoned the call center and was told that the branch I had given for my banking details was incorrect. I am now very confused and upset as the banking details I passed on are my banking, there is no other branch? Also why does no one have the decency to phone and tell me there is a problem with my payments so I can resolve them immediately...

Company: Virgin Active South Africa
Country: South Africa
City: South africa

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