Sportscene
Bad service

Good day

I would like to lay a complaint for one of the TFG stores Sportscene, I recently opened up an account with them everything was fine until I received a courtecy sms call to inform me of my next instalment which was R410, I then called them to inform then that I cannot pay the R410 but I will pay R250 today and the lady I spoke to agreed and said she will increase my credit and that from now on my monthly instalment will be R250.00, now I receive an sms notification from my bank that R410.00 has just been debited, which I never even agreed that they should debit my account as I always go and pay in store now I called and spoke to a lady her name is Simon Adams she tell me that what the lady told me yesterday is not possible and that is why the debited my account I asking her who gave them authorisation to debit she cannot answer, I find this very annoying and bad service on their side im even thinking of closing this account as they are very unprofessional and unhelpful.

Sibusiso Sakhumusa Sangweni
Id no: 8412125916089
Contact number:0840124886

Company: Sportscene
Country: South Africa
City: Johannesburg

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