American Swiss
Poor service and attitude

On 2 Feb we bought a MINX ladies watch at N1 City American Swiss.

The manufacturers guarantee says very clearly that they will replace the watch if there is a problem. On 5 April we returned the watch as one of the decorative "jewels"had fallen out of the strap. No they said it must go for repairs which could take 4 weeks.

The manager said she would mark it urgent. On 20 April my wife went back and was told it will take 6 to 8 weeks

This is not on. We have the inconvenience of having to be without the watch while American Swiss sit with the money.

A minor repair under guarantee should take 2 days.

Company: American Swiss
Country: South Africa
City: N1 SHOPPING MALL

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