Fossil
Delay With Return of Watch Sent For Glass/Battery

I handed my Fossil Big Tic watch in at Fossil Canal Walk on roughly 23-01-13 as it needed a new battery. I also asked them to replace the glass as it had quite a few scratches on it. The employee on duty took my details and said I would be called when the watch was ready for collection.

I personally visited the store on 28-03-13 to follow up as I had received no feedback on the status of my watches' return. I voiced my dissatisfaction at the amount of time this is taking and that I had received no feedback from them for this entire time. The employee on duty assured me she would advise her superior of this matter and I would receive feedback the following week. It is now 10-04-13 and still I have received no feedback on when I can expect my watch to be ready for collection.

I have been more than reasonable and patient. But I now kindly request urgent feedback regarding the status of my watch and also for it to be returned (with the job done) without any further delay.

We are now moving on to 3 months. Surely this is not acceptable/reasonable time standards to return a client's watch. I think I should receive a discount from Fossil for the delay and bad customer service.

Company: Fossil
Country: South Africa
City: Canal Walk

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