Builders Express
Poor service and unfulfilled assurance

My electrical lawn mower stopped working in february. It was still under warranty and builders warehouse took it in for repairs. They called me back after 16 days to stating that the machine is ready. The machine was used once and the second time we used it it stopped working again. Builders express took the machine in again and They assured me that they will return the machine in one week. Its already 2 weeks and they still have not contacted me. They have conceded that the workmanship was not up to standard yet they continue to delay. When I phoned and said that I need the machine urgently they offer verbal apologies but are not willing to help the customer in any way.
I am appalled at this terrible service. Since the beginning of this year I have been without a machine for 30 full days already whereas my machine is still under warranty.

Company: Builders Express
Country: South Africa
City: Pietermaritzburg

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