Exclusive Books
Failure to respond to customer escalation

I purchased a Moleskine notebook from the Sandton branch on 22/03/13 for R184.00. I returned home, removed the packaging & placed the notebook in my briefcase only to discover the following week at work that the book had no lines. I returned to the Eastgate branch on 1/04/13 & requested to swap the unused notebook with a lined one, explaining that I did not have the slip/original packaging. I was informed by the manager on duty that he could not swap it out as I did not have the backcode or SKU. I asked the manager to look up the SKU on the system or use one on the floor (we could not find the exact same item on the floor). The manager did not want to assist refering back to the barcode. I left, looked up the H/O number & contacted them on 2/04/13 & spoke to Thabo, explained the situation, he said that the Ops manager had resigned & was not sure who to transfer me to. I was then transfered to a voicemail. I phone back & was asked for my details so that Thabo could give it to the respective manager to contact me back. I phoned again this morning 3rd April as no one has contacted me. Thabo was not in & I was transfered to a number that just rings. Clearly they do not need customers

Company: Exclusive Books
Country: South Africa
City: Eastgate

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