Pick 'n Pay
Denied my right to refund as per CPA

I purchased a Philips home entertainment from Pick n Pay hyper... two months later the product fails to work. I take it back to Pick n Pay and request my refund option being my right for a defective product within the first six months of purchase... Pick n pay chooses to send the product to the supplier which is their right to have the product evaluated for the defect to which i agree having written proof of my refund request. Approx 21 days later i am called to collect the repaired item. On going to the store the store management completely refused and rejected my choice of refund stating it is not my option to choose... please correct me if I am incorrect but I believe on the first defect within six months the option is MINE to either Refund, Replace or Repair as per the CPA. I have refused collection of the item and plan on taking further action.
I cannot understand how a large company cannot be CPA compliant 2 years down the line from CPA implementation.
Everyone should be aware that this is your Consumer right by LAW!!!
WE SHOULD NOT BE DICTATED TO AND HAVE OUR RIGHTS NOT NOT UPHELD!!!

PLEASE KNOW YOUR RIGHTS UNDER CPA AND DON'T BE TAKEN ADVANTAGE OFF!!!

Company: Pick 'n Pay
Country: South Africa
City: BedworthPark Vanderbijlpark

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