Truworths
PAID IN FULL BUT REFUSE TO UPDATE CREDIT RECORD

Underwent Debt review in January 2011. Made an arrangement to pay Truworths a monthly payment which they accepted. Kept to my agreement, but in July 2011 they listed a default on my account for bad debt written off! They have since been paid in full, sent me a letter to say that they have received payment and that credit records will be updated accordingly, only to find out that even though they made a note on my credit record that the account has been settled in full, they have not removed the default listing. So now, I am sitting with a credit record that has been wiped clean, all debt is paid, but am still being penalised by this "default" for R300 odd, even though it has been PAID IN FULL!!! Transunion won't help without Truworths authorisation, and Truworths are not responding to my attorneys who have made numerous attempts to have this default removed. It has cost me a fortune in attorneys fees and debt review fees to wipe the slate clean and still I am being Penalised as no financial institution will give credit while that default sits on my credit record, regardless of the fact that it is paid in full!

Company: Truworths
Country: South Africa
City: HEAD OFFICE

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