Makro
Repairing Nightmare!

I bought a Toshiba laptop from Makro approximately 1 1/2yrs ago, with a 3 year warranty.
Hassles from the very beginning of the repair process!
I phoned and asked how to get my laptop fixed, I was told to bring it into the store.
I got to the store and was sent to the returns/repairs counter, I stood in line for 45min.
At the front of that queue I was told that I actually needed to go to the IT/sales department and
I would be assisted there, where I was then told that I need to contact Toshiba directly.
After explaining that I had been told to come in-store, I was assisted. However I was told to go
stand in that first queue again. Eventually I was helped and my laptop was handed in for repairs.
About 3 weeks later I received a voicemail message saying that it was ready for collection.
I went to collect it and was told that it had not been repaired as they needed my password.
Why leave a voicemail message saying it was ready, rather than asking for the password?
I then gave them the password. A few weeks later I phoned them to enquire and was told it was ready.
I asked specifically if it had been repaired and was told yes.
However when I went to collect it, it was still unrepaired!

Company: Makro
Country: South Africa
City: Springfield

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