Wolf Bros Jewellers
Response after returning two rings 7 times

I met with you and Charlene at your leisure, disrupting my weekend, and reassured you that if you had any issues I would personally resolve them. I even repaired your ring at no cost after we all agreed (absolutely never agreed as Robert admitted was skew) that the corner had been damaged after you had collected it. I appreciate that the eternity bands that Charlene was wearing are problematic and we have subsequently returned them all to the supplier (will not take ownership of faulty soldering) as there is clearly a manufacturing fault. In my book, a faulty product doesn't constitute bad customer service. Again, I'm sorry that this problem arose and I'm sure anyone with common sense (personal attack) would understand that is doesn't make business sense to sell products that are going to come back to you. Generally, I would continue to be at your service to try to pleasantly resolve everything. I have in the past even supplied goods at no cost but in this case, in in dealing with you, I will no longer (Will not honour any warranty/gaurantee that one of the 24 diamonds won't fall out of my ring) put myself or my staff in a position where they are continuously hailed with abuse.

Company: Wolf Bros Jewellers
Country: South Africa
City: Greenstone Shopping Centre

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