Wetherlys
BAD SERVICE AND FALSE INFORMATION ON GOODS

N 15 FEB 2013, I WENT TO WETHERLEYS, WILLOW BRIDGE TO BUY A TABLE, SIDE DRESSER, BED AND BED DRAW CUPBOARDS, THE SALES CONSULTANT CHECKED ON THE SYSTEM IF THE ITEMS WERE AVAILABLE, HE SAID THAT THE COLOUR WOOD I WANTED WAS NOT AVAILABLE AND I THEREFORE CHOSE A DIFFERENT COLOUR WOOD. THEY GAVE ME THE QUOTE OF R31975.00 WHICH I PAID WITH AN EFT THAT SAME DAY WITH THE REFERENCE NUMBER THEY GAVE ME, AND EMAILED THE PROOF TO THEM, THE FOLLOWING WEEK THEY PHONED (YUSEF) SALES CONSULTANT TO ASKED IF I PAID FOR THE ORDER, I SENT HIM THE PROOF OF PAYMENT AGAIN AND ASKED IF THEY COULDNT PICK THE PAYMENT UP ON THEIR SIDE, WHICH HE NEVER RETURNED WITH AN ANSWER, ON THE 27 FEB 2013 THEY PHONED ME AND SAID THAT THEY CANT MAKE THE 2 TABLES IN THE WOOD I HAVE CHOSEN AND THEY WANT TO KNOW WHAT THEY MUST DO NOW. I HAVE WAITED 2 WEEKS ALREADY FOR FURNITURE TO BE MADE, THEY CANT COME BACK TO ME WITH ANY SOLUTION FOR THE PROBLEM OR TRY TO HELP ME IN ANY WAY TO SATISFY MY NEEDS. PLEASE ADVISE ME HOW THIS CAN BE RESOLVED AT YOUR EARLIEST CONVENIENCE. I AM VERY UNHAPPY WITH THE SERVICES WHICH I HAVE RECEIVED. I LOOK FORWARD TO YOUR REPLY/RESPONSE

Company: Wetherlys
Country: South Africa
City: WILLOW BRIDGE

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