Wetherlys
Substandard goods delivered. Twice

On the 9/7/2013 I bought and paid in full for a beadroom suite. On the 7/8/2013 the delivery was made, but the one side table and dressing table was of such a poor quality that I could not take delivery of it. The doors were skew and too small for the frames, the stain was poorly applied and in some places it was raw wood. I took photos and complained to the store. They agreed to replace or repair the items. 2 weeks after that around 21/8/2013 I received the repaired side table back and was satisfied with it. I was then promised a replacement of the dressing table within 3 weeks. Then I received an SMS on 12/9/2013 congratulating me on my recent purchase! The replacement was only ordered on 9/9/2013. And then I was told that I have to wait another 4 weeks! I complained and they miraculously found a dressing table for me and delivered it today. It turns out to be exactly the same one I sent back on 7/8/2013, unless they make all their dressing tables with too small skew doors. The store is trying to resolve this, but I refuse to wait another 4 weeks. I would then rather have them collect what they already delivered and refund me. Let that be a lesson to me for paying in full upfront

Company: Wetherlys
Country: South Africa
City: Brooklyn

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