Dial-a-bed
The worst service I have ever experienced

I bought a bed online on 15 December 2012 and the bed was delivered shortly after Christmas. After a month we weren't comfortable on the bed so we decided to exchange it, and that's where our troubles began. When you call customer services the receptionist tells you you need to speak to Amanda, but she has always "just stepped out" so you are put through to her voicemail, which is always full. If you ask to be put through to someone else, you are put through to extensions which just ring and ring, or you are cut off. If you are unlucky, you might get put through to Solli, who can barely speak English. You can try leaving a message for Amanda but she will never, ever call you back. When you finally lose your patience and ask to speak to a manager, they too have always "just popped out". On the rare occasion you do get to speak to Amanda, you are promised all sorts of things but nothing ever happens. After a MONTH of this, we were told our new mattress will be delivered on Monday - never arrived - then Tues - nothing - Thurs - nothing - now they say Saturday YEAH RIGHT! What I want to know is, with 15 pages of complaints on Hellopeter, how is it that these people still have a job?!!!

Company: Dial-a-bed
Country: South Africa
City: Cape Town

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