Sterns
Incorrect Item given after repairs

I took my carat white gold chain in for reapirs to Sterns in the Glen. After collecting my chain, I did not even look at the repairs. When eventually deciding to wear it, I decided to put it on only to discover the chain was not the same chain that I has given in for repairs and also that my 24 carat chain had now turned black.

I went to the store to complain and they refused ti assist, I had pictures of this chain and went to two independant jewelers in the Glen who confirmed that the chain that I had received back after repairs is not the same chain that I handed in.

Neither the branch manager nor the regional manager want to assist me, and refuse to even discipline the staff. I dont want their money as I have my own, all I want is my chain back as this was given to me by my late brother in law who passed away and this chain is of great sentimental value to me.

Company: Sterns
Country: South Africa
City: The Glen

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