Makro
MAKRO: DISAPPOINTED IN YOUR CUSTOMER SERVICES :(

Dear Makro,

I'm a loyal supporter but had a bad experience this week. My story is as follows:

1. I needed a new fridge by today (saturday 1 Feb 2014) as a family member desperately needed to use my current one
2. I work in Centurion but live in Woodmead, so I decided to go and buy a new fridge from your Centurion branch on Wednesday afternoon after work. I asked you to please arrange delivery for Saturday and you agreed that this would be done. I paid for the fridge and for the delivery on this day.
3. Today I waited all day and nobody pitched
4. I then called you at lunchtime. You said that you didn't have any records of this transaction and that I must drive to your shop to bring the original invoice to you
5. I drove all the way from Woodmead to Centurion with my invoice to try and resolve this
6. After standing around for 2 hours to try and resolve this, there was a lot of finger pointing between staff members and nobody even bothered to apologise
7. Asked for a refund on my delivery and you refused (even though I drove out to try resolve your mistake)
8. You promised to deliver by 6pm today. It is now 6h40pm and I'm still waiting...

I'm disappointed to say the very least

Company: Makro
Country: South Africa
City: Centurion

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