Beares
I need feedback on my late sister account

I went to Maponya December month not really sure with the date. I spoke to Karabo and she was the one assisting me with the account. She asked me for the documents and I gave her all the documents she wanted. She did mention that these policies take time but I will make sure that I update you on what's happening with the account. I gave her the December month, thinking am gone be called but I was never called. I then called her January month and I called her three times in the same month but different dates. Even thou I forgot the dates but I remember the month's because my sister passed on December month. And Karabo kept on telling me the same thing, I will came back to you but she did not. It's March now and no one has called and said anything to me. The last call I made, I spoke to the manager of the store and she promised to call as well and she also did not call. I need to get this over and done with. I really hate the customer service am getting from bears, it's like their don't care about their clients.

Company: Beares
Country: South Africa
City: Maponya Mall

  <     >