Homechoice
Ad attitude and unacceptable billing and follow t

July 2013 I received 2 texts saying my order had arrived, I promptly replied informing the sender I had made no orders and sent an email to customer care. After receiving as many as 4calls/day from the credit department saying I owed over R6000 I told each of the ladies that called that I did not owe that amount and I would not pay for goods I did not order. I then called customer care and informed them of the situation, they said an investigation will be made and my statement amended. The gentleman I spoke to told me the process would take 7days and to be patient with credit department who would keep calling. 7days became 2 months then 3 by the 4th month I stopped answering their calls which were on average 3/day monday to saturday.
A few weeks ago, just before xmas, I received an email informing me they had the goods and that my statement had been corrected, I replied thanking them and I'd resuming paying what I owed in Jan
I received an email from a debt collector a few weeks later threatening legal action and bad credit report.
I called customer care asking them why they did that yet it was their fault the matter took 5months to resolve, their statement and amount due was wron

Company: Homechoice
Country: South Africa
City: Capetown

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