Makro
Terrible Terrible Service at Makro -Crown Mines

I am utterly angered by the service I got a makro today (15-01-14 at 12:20). I resolutely state I will never purchase at the crown mines establishment again.

One of the service staff, Celestine (telesales department), treated my associate and I with disregard. We were waiting to pay at a till and when we asked her a simple question, her attitude towards us was distasteful and condescending.

I seemed to have angered her by asking for her name to lay a complaint, she proceeded to raise her voice at me and with a bad attitude asked if she should call the manager for me. She smirked the whole time as though she didn't even give a.

This non-courteous attitude and reaction from her, was made worse by the fact that, even as the floor manager spoke to us she kept pointing at us from afar and making ill-mannered comments. Even the makro staff who were standing next to us, told us about her bad attitude and that nothing has ever been done about it.

What i find sad is that this complaint probably won't get noticed. She'll continue to treat other customers like this. Losing one customer may not even be a slap on the wrist, but sooner or later it will add up. This just disgusts me.

Company: Makro
Country: South Africa
City: Crown mines

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