Edgars
Charged twice for goods, still fighting for refund

On 21 November 2013, I placed an order via Red Square Online. A few days later (27/11), while checking my Credit Card Statement, I found that I had been billed twice for my items. I immediately emailed them to report the issue and attached a copy of my statement as proof. Following on that, I placed several calls to their call centre to check the progress of my issue. On 11/12, I was told that my refund was being processed, but a week later nothing had happened so I called again and was assured that it was being processed. Last week, I called them again and was told by Thabelo that they had not received my credit card statement. I gave him the exact date I sent that email and he subsequently found it on their system. I was then informed that the matter had been escalated to a manager, who would contact me within 24 hours. Thabelo also assured me that he would make contact with me as well. To date there has been no contact/feedback from them, no refund payment and it's a week later. What further aggrieves me is that I have to fight with them to get my money back due to an incompetent billing system, and I still have to pay finance charges on my credit card for that double charge.

Company: Edgars
Country: South Africa
City: Red Square Online

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