Pick 'n Pay
Providing a Vodacom service without knowledge

Good day

Pick 'n Pay Hyper is providing a Vodacom New Contract and Upgrade service, however there is no structure nor correct processes in place. An Upgrade was requested by myself, firstly I was told the special has expired which turned out to be a stock issue and not an expired special. After logging a complaint on Hello Peter the issue has been resolved and the device has been delivered however with the wrong SIM as well as VAS services that was not loaded as per Upgrade request. In this trade one should know that Smart Phones should be used with Micro SIM's and not standard SIM cards, when I requested for this to be rectified I was informed to have this done at a Vodashop directly as their access has been withdrawn. Can you please advise on this? How could Pick 'n Pay provide a service and not have full access to these services? They should have all the processes as well as training in place before providing a service they clearly know nothing of. This is a bad reflection on Vodacom directly as well, seen that they have their name "linked" to this service provided by Pick 'n Pay. I demand this (second time) to be resolved as soon as possible and the correct SIM delivered.

Company: Pick 'n Pay
Country: South Africa
City: Lifestyle Centre Centurion

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