Truworths
ACCOUNT CLOSED BUT STILL BILLED

I CLOSED MY ACCOUNT IN OCTER AFTER I MADE PAYMENT AT THE WESTGATE BRANCH. IN ACTUAL FACT I OVERPAID THE ACCOUNT BY 0.51c.
I THEN PHONED AND WAS TOLD ACCOUNT CLOSED BUT I WILL NOT GET CONFIRMATION LETTER BY EMAIL ONLY BY POST. NOVEMBER WENT BY AND I NEVER RECEIVED THE LETTER, TO MY SUPRISE I WAS DEBITED IN NOVEMBER ON A CLOSED ACCOUNT... I CALLED AND WAS TOLD ACCOUNT IS NOT CLOSED BUT THERE IS NOTHING DUE.

MY TRANSUNION REPORT DOES INDICATE THAT THE ACCOUNT WAS CLOSED IN OCTOBER. YOU MUST REVERSE THAT DEBIT ORDER INCLUDING BANK CHARGES I INCURRED.

I SPOKE TO PHATHEKA TODAY WHO SAID THE ACCOUNT NOT CLOSED THEN MINUTES LATER IT IS NOW CLOSED.

ACCOUNT NUMBER 10101110293304.

I DEMAND THAT YOU CORRECT YOUR MESS AND SEND ME CONFIRMATION TODAY!!!

Company: Truworths
Country: South Africa
City: CALL CENTRE

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