House & Home
Damaged Goods & Dishonourable Service

During Mid-December 2011, i purchased furniture (Lounge Suite, Entertainment Unit, TV, Coffee Table, 2 x Lamps & Carpet) from the Eastgate branch of House & Home and every item we received had some form of major damage. Spoke to branch Manger - Verdi Andrews - Immediately & was assured all items will be replaced.

One of his Sales Staff contacted me & also assured me they would source the furniture & replace them.
It went this way for months then i stopped paying my account. Around Feb/March this year I was asked to come in & choose new furniture & they would do a rewrite of my account. I went in and chose what i wanted from them a few months ago but the Furniture was never delivered/exchanged.

I was told about a month later when i queried this, i was informed that they will not replace the furniture until i bring my account up to date with an amount of R 24 000, 00. The reason for not paying my account was & is because they have not honored their promises to replace all of the damaged furniture.

Their accounts department have now handed me over to the attorneys & unless i pay the R 24 000, 00 they will repossess the furniture. Is this the kind of service H&H offers to clients?

Company: House & Home
Country: South Africa
City: Eastgate mall, Bedfordview

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