Edgars
Cancelled my Club on my cashcard, still debiting me

Cancelled my Club on my cashcard from edgars' side at the end of September as per calls from their call centre and smses on my phone...

I am still being debited though - I am disappointed as one would believe one of South Africa's biggest retailers you could trust.

I am a happy edgars club member and since I received the notifications, I went in store to confirm that the club would indeed be cancelled - they then told me it's because the CLub service is being entirely discontinued from the CashCard.

I then went and RE-opened my edgars account because I did want to keep it.

Now I am being charged TWICE...

I then went in to the Somerset West branch on the 8th November and they confirmed that I am being debited twice. I would then have had feedback within 48hrs.

It is now the 18th - 10 days later and I get a call from someone who doesn't know what is going on and i have to RE-explain things to her.

I would like my refund as it is unfair that I am paying for the same thing twice!

Company: Edgars
Country: South Africa
City: Club

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