Gelmar
Dont give a attitude

I bought 12 door handles in August, when our carpenter came home, we realised 6 of these handles were a different size, i went back to the store within the 7 days and was told that there was no stock and that there was a shipment coming in that week, i went in at the end of the said week and was told that there were no handles, the people at the store stand around doing nothing and dont bother helping you, so being pregnant i bent very low to find these handles, which i didnt, i ask the security guard to assist because none of the sales people bothered. I didnt come right in finding the handles, I left my details for someone to contact me but nothing happened. At the beginning of October I called the store on a Saturday and asked to speak to a manager, I was told there was no manager on duty but a supervisor, I spoke to him and told him the situation that I needed 6 of these handles, and I want them sourced and for him to contact me but this is now November and still nothing. YOUR SERVICE IS PATHETIC AND SO FAR I HAVE SWAYED PEOPLE TO NOT COMING TO YOUR BRANCH BECAUSE YOUR STAFF AND MANAGEMENT ARE PATHETIC. You do not have the heart for your customers and dont sense the urgency

Company: Gelmar
Country: South Africa
City: Springfield

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