Russells
Illegal listing of my name

I lost my Identity document in 2007 which I later reported to the South African home affairs. A new ID was later issued to me. During 2012, I applied for a bond which was declined due to the fact that my name was listed at the big four (4) credit bureaux.

I did my investigation and found that somebody opened an account using my ID. I reported the issue to the SAPS and an affidavit was issued in this regard. I also reported the to JD group and an investigation was done.

During November 2012, a confirmation letter confirming that my ID was used to open the account at Russels was issued to me and that the letter stated that my name will be removed on the credit bereux pending an instruction from JD group to the credit bereux.

As at today 08 November 2013, my name has not been removed from the credit bereux even though it was proved that the account was opened, I am still a debtor in the eyes of JDG as the account has also not cleared.

My life is in a halt due to the fact that employees within JDG are not profession and diligent

Company: Russells
Country: South Africa
City: Head office

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