American Swiss
Cell phone - not working

On 28/09/2013 my wife purchase a blackberry phone from American Swiss for our daughter.
on the Monday 30/09/2013 the phone's scroller and key pad is malfuction.
I went to the store on 01/10/2013 to report the matter and was told by Robyn (021 713 8172) that Vodacom doesn't exchange, if it was a MTN service provider they would have exchanged the device as per the T&C of MTN. I then requested a copy of the Vodacom T&C to if anything is different and find that both MTN and Vodacom have the sane T&C.
I was then told that Vodacom instructed the store not to exchange but to send the device for repairs (2 day) old.
The phone is currectly with American Swiss

please advise.

Company: American Swiss
Country: South Africa
City: Tokai Mall

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