Kalahari.com
VERY SLOW IN REPLACING FAULTY ITEMS

I ordered an iPod Nano on 12 August 2013. When the items were delivered on 19 August the earphones were faulty and I immediately reported it, first through their website and then I followed up with a call to the call centre.

Nothing happened for almost two weeks and I again followed up again only to be told their site was down on the day I originally contacted them and as a result the pick up was not logged.

Then I received an e-mail that both the iPod as well as the earphones have to be returned. I immediately contacted [URL Removed] and was assured that I only need to return the faulty earphones which I duly did.

After a month I had to follow up once again only to be told that nothing was done as the iPod also has to be returned.

I did so and after a couple of days I received a e-mail to say that the item would be refunded instead of replaced.

The iPods now cost more than what I originally paid and the call centre indicated that they would issue an voucher which did not happen.

I also fitted a screen protector on the iPod which means I have to purchase a new one as this also was not replaced.

The whole episode left a very sour taste and I am a very unhappy customer!

Company: Kalahari.com
Country: South Africa
City: Internet

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