Woolworths
WARNING: Easy to open - difficult to close

This is just a public warning message for anyone considering making use of Woolworths Financial Services solutions (seeing as they don't respond in anyway).

On 16 September 2013 I settled both my store and personal loan accounts with Woolworths Financial Services, and sent an email to [Email Removed] the same email address they sent the settlement letter from, asking them to close the account and confirm such in writing to me.

Now, two weeks later, after 6 phone calls, this last one lasting a full hour, and many promises by the team leader Ayesha Greighton to resolve it, was I able for them to finally allocate the payment (which was done with an interbank transfer that reflect immediately) and close the accounts.

It's been so bad that I suspect they have orders to drag their feet when someone tries to close an account, hoping they they will use the facilities again first.

Be very wary...

Company: Woolworths
Country: South Africa
City: Financial Services

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