Foschini
Online payment problems and incompetent staff

I received my Foschini bank statement in the post with an outstanding amount of R50 which was due on the 01/09/2013. On the 02/09/2013 I did an online payment of R100 from my FNB account to the Foschini FNB account which means the payment should have been received immediately.
I started receiving sms's that my account has not been paid, on the 11/09 I sent an email to the customer services and attached the proof of payment, I did not receive a reply but I was still receiving threatening messages that I have to pay my account before further action will be taken against me.
On the 19/09 I went into a Foschini store and the shop assistant advised that my payment still not received and my account is still outstanding. I was given the head office nr and demanded to speak to a manager, I was transferred to Momeeba.
I explained the situation to her and told her this matter needs to be sorted out ASAP as the reason I have this account is create a positive credit history for myself.
She gave me her email address (without using the phonetic alphabet - I worked in a call centre in the UK for 3 years and that was one of the first things we were taught was spelling using the phonetic alphabet

Company: Foschini
Country: South Africa
City: Head office

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