Foschini
UNFAIR BILLING

I paid my husband's Foschini account on the 11th July in the sum of R1283.76. A few days after that my husband called the Call centre and cancelled the club fee etc. At the end of July we did not receive any statement. Then suddenly in September we get a statement reflecting that we owe about R166.00. We went to the Shelly beach branch and phoned the Call Centre who told us that we are liable for that amount as they do not have any record of us phoning in. Why would we suddenly receive a statement in September showing a balance. And obviously they would not have it on record that we phoned in because if they had it on record they would have done their job and cancelled the charges. Also if we had received the statement at the end of July we would have queried the club charges then because we know we had cancelled it. Why would we wait three months and then query it. Anybody will know that if we got the statement earlier we would have queried it earlier and why wait for the charges to carry on being billed. I do not see why I must pay for three months club fees when I know we phoned in. It is not fair.

Company: Foschini
Country: South Africa
City: Head Office

  <     >