Totalsports
Bad client service

I opened an account a few months ago, i managed to buy and pay off the account.around april this year i discovered that the was someone who used my account without my knowlegde, I went to the store to enquire about it and i was informed that the a purchase was made in Rustenburg. I communicated with head office and they asked me to forward all the document proving that i made a full payment of the account so that they can start their investigation, they continued calling informing me about my account which was overdue though i reported the matter. On 2013/09/19 I received a call from Totalsport legal department, the person who called was rude, unprofessional and he threatened to blacklist me. He never gave me a chance to speak and explain the matter. He hung up the phone showing that he did not care or even consider what i had to say. Foschini group management should see to this matter and make sure that they improve their services, As their client i believe i could have been treated professionally.

Company: Totalsports
Country: South Africa
City: Village mall

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