Foschini
Account opened in my name

On August 20th of this year I discovered that a Foschini account had been opened in my name when I was phoned by a Customer Agent from Foschini informing me that a payment was due. I have never had a Foschini account. The agent then told me to go do an affidavit, take a copy of my ID and go to the nearest store and fill in a form and ask the store clerks to fax everything to the Head Office (I was told I couldn't fax it through myself). I completed the affidavit the following day (August 21st), took a certified copy of my ID and went to the store to fill in the form. The store clerks successfully faxed everything through to the Head Office and kept the original affidavit and the copy of my certified ID. I was told on August 20th that the account would be frozen and that an investigation would be done once the form, copy of ID and affidavit was received. Since then I have received calls from 3 different Foschini customer agents from their Collections Department telling me about non- payment on the account & each time I have had to explain all the details about the account. Is anyone looking into the case at all? How was the acc opened in the 1st place?

Company: Foschini
Country: South Africa
City: Head Office

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