Unilever
Customer service is holistic-DON’T undermine ppl

This afternoon I had been invited on your behalf, to a group discussion by JDI Research with an incentive. I'm a loyal user of Shield deododrant but some how the questionaire was confusing and 3 of us ladies were told we couldnt go into the group we should remain in the waiting area, this was at 3.30pm. Two and a half hours later we were still sitting there, being ignored, no tea or drink offered... trays carrying platters, and drinks going past our eyes. we were treated like naught little children in a corner. AT 6pm a white lady told us that "we should go back home in a taxi and speak to our recruiters, she just spoke to theppl from Shield and they told her its not their problem there will be no incentive" all this in front of 2 groups of ppl, being spoken down at like a naughty child I couldnt even open my mouth out of shock..I left my job at 2.30pm, at 14th Ave by Constantia park drove to JDI Research with my own car and Petrol and out of my time! This isnt about the incentive-Interacting with the Shield rand was a night mare. Being treated like a beggar. I could have spent my time catching up with my studies or my son. Shield NEVER AGAIN!

Company: Unilever
Country: South Africa
City: Hyde Park, Jan Smuts

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