Kellogg's
Kellogg's bungling only worsens matters

I had bought several boxes of Kellogg's All-Bran and when I got home I discovered that the one box had no Best Before/expiry date information stamped on it anywhere.

I contacted Kellogg's directly but the Consumer Affairs division seemed scattered: at one stage in the exchange five weeks passed with no communication whatsoever.

Such that, a process -- which began on 5 March with my complaint -- was only concluded when registered mail, with reimbursement vouchers, arrived on 14 June.

At no point in the process of a lengthy email exchange was I ever even offered a reference number -- something I found most unprofessional.

And only when registered mail arrived was an actual person named -- Lerato Sekele -- instead of the generic, faceless "Consumer Affairs". I can only imagine that this exacerbates a culture of unaccountability.

The fact that it took over THREE MONTHS to conclude the matter is most unfortunate as it generates a whole new complaint in its own right.

Company: Kellogg's
Country: South Africa
City: Head Office

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