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Complaint still not resolved

I have been waiting for a response as per below feedback given but still to date my complaint has not been resolved. i will be returning all debit orders made to my account from TGf AND PLACE A STOP ORDER and will not make any further payments until this table has been returned.

Hello boikanyo,

Thank you for bringing this to our attention.

We have strict exchange policies in place and often terms and conditions that apply; however, we strive to rectify all issues as they arise. We are disappointed that you had this experience. We apologise for the quality of product and service received.

We will inform the respective operations department and see what they can do to assist you.

Kind regards

Vanessa da Rocha
TFG Customer Service Online Liaison Assistant

Company: @Home
Country: South Africa
City: Design quarter

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