Woolworths
HAPPY TO TAKE MONEY BUT TOTAL NEGLIGENCE IN DEPT

Woolworths Storecard. Multiple payments have been made via EFT to preloaded Beneficiary to pay this account since January 2013 (Totalling R5446.41) BUT these have not reflected on the Woolworths Financial side. The account details loaded onto the bank website were loaded by the bank & I am assuming confirmed by Woolworths. 6 weeks later. 15 different call center agents & a team leader and still that has not been rectified. Personal bank statements and proof of payments have been sent repeatedly to Woolworths financial services who have repeatedly confirmed receipt of the documents AND YET still nothing has been rectified. This implicates me the consumer BUT where are my consumer rights? This non-challant behaviour from Woolworths is appalling. Not once have I received a call or communication with further queries or requests for information. My personal details are flaunted through the financal services department and passed to credit control who are the only people who have called saying I "OWE" Woolworths. UNACCEPTABLE. Who covers my costs to rectify this when the issue sits with the retailer, their systems and their people??? Quality? I am not sure quality service applies here!

Company: Woolworths
Country: South Africa
City: Gauteng

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