Foschini
Foschini not making notes of my arrangements

My account with Foschini were in arrears due to being unemployed. I received a letter from their Legal Collections Division which I had to pay R17.10 for (been put on my account). I phoned and made arrangements. Told them I can't pay the arrears amount but will continue to pay the monthly installment of R360. The following month another letter came with another R17.10 on my account. I called again! The accounts department said it was a mistake and it will not happen again. They did not credit my account with the R17.10. Yesterday my account came again, again the letter and once again R17.10. I have made arrangements TWICE now with Foschini, but they ignore it! I speak under correction, but I wrote matric in 1977 and soon afterwards opened my Foschini account. It is now 2013!! Is this the way Foschini treat their loyal customers? I want all the R17.10's credited to my account. I only still owe Foschini R510.09. I pay my R360 every month. I feel like closing my account once I have settled the amount.

Company: Foschini
Country: South Africa
City: Parow East

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