Jet
Exchange (Manager gave me a very bad attitude)

Today I went to the Jet store in Rustenburg to exchange 2 items I bought the previous Friday which were not ok. The 1 was a shirt which was exchanged as it was not of good quality but the 1 which was morning sleepers for my 7 year old which could not fit her properly. When I bought the morning sleepers the size on them was size1 which is the correct size for my daughter, when she sized them they were a bit small so she walked with them for a few minutes just so we can actually see them properly but the size was incorrect so today I went back to the store to exchange and the store manager told us that he cannot exchange them as they have been used. I tried to explain to him that these shoes were not even used for more than 15 minutes then we put them back in the plastic back for exchange, he gave us such bad attitude telling us that he will not exchange them and there is nothing we can do about it. We asked him a question that if he bought his own kids shoes and they were not a perfect size will he not exchange them, instead he told us not to put his family into the issue and that he will not exchange the shoes for us and that's it then we left the store. I want my money back.

Company: Jet
Country: South Africa
City: Rustenburg

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