Cross Trainer
Return of Good

Its funny how a chain retail outlet can have a policy that does not allow for cash refunds, yet the consumer protection act protects the consumer on this. "Consumer's right to return goods
20. (1) This section is in addition to and not in substitution for--
(a) the right to return unsafe or defective goods, contemplated in section 56; or
(b) any other right in law between a supplier and consumer to return goods and
receive a refund.
(2) Subject to subsections (3) to (6), the consumer may return goods to the supplier,
and receive a full refund of any consideration paid for those goods"

I recently purchased a shoe for my son at a cross trainer shop and he is battling to walk in them? does this make it un safe? Most definitely and in section C of the CPA it clearly state a refund should be given for unsafe products or Defected products.

It now seems that Gilbert (area Manager) from Cross trainer is holding me Ransom and advised that i should chose something else for the little 1?

Is that fair???

Yet the CPA confirms that i am entitled to a refund. So let hope i can get assistance from the CPA now.

Company: Cross Trainer
Country: South Africa
City: Boulders Midrand

  <     >