Adt Security
LACK OF RESPONSE

I RECENTLY MOVED TO JOHANNESBURG AND THE HOUSE I HAD PURCHASED NEEDED AN EFFICIENT ALARM SYSTEM. ADT, AND OTHERS, WERE CALLED IN TO PROVIDE A AQUOTE AND EVENTUALLY WE ACCEPTED THE ADT OPTION. THE TECHNICAL TEAM CAME TO INSTALL THE SYSTEM AND RECOMMENDED SOME FURTHER CHAGES WHICH WERE AGREED. THEY CAME THE FOLLOWING DAY TO COMPLETE THE WORK. HOWEVER THE REMOTE SYSTEM DOESN'T WORK, WHICH I POINTED OUT TO THE TECHNICIAN. HE CAME BACK AND MADE SOME ADJUSTMENTS, STILL DOERSN'T WORK PROPERLY. I WAS ASKED TO CALL THE COMPANY TO REQUEST A LONG DISTANCE RECEIVER (THE ONE INSTALLED HAS A SUPPOSED RANGE OF 100M, BUT NEXT TO THE GARAGE DOOR WHICH IS ABOUT 35M AWAY, I CANNOT ACTIVAYE THE SYSTEM). NOTHING HAPPENED AND AFTER A WEEK I CALLED TO COMPLAIN, A TECHNICIAN CAME AROUND AND SAID THAT HE COULDN'T FIX IT AND WAS GOING TO ARRANGE TO HAVE THE RECEIVER MOVED. YET AGAIN A WEEK GOES BY WITH NO ACTION. I WAS AWAY ON ATRIP AND MY WIFE CALLED, SHE COULDN'T GET THE SYSTEM TO WORK, I CALLED ADT AND ASKED THEM TO DEAL WITH IT, NOTHING HAPPENED. I GOT HOME YESTERDAY EVENING TO BE TOLD THAT NOTHING HAS HAPPENED AND TODAY THE SYSTEM DOESN'T WORK. BUT ADT DO NOTHING TO SOLVE THE PROBLEM.

Company: Adt Security
Country: South Africa
City: MELVILLE

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