Adt Security
Poor system 2

Good day.

I initially joined ADT while living in Port Elizabeth. I had a new alarm system installed. I relocated to cape town and continued my ADT subscription. my residence in cape town had an existing ADT alarm installed. this system does not work properly. the key pad does not work, all the potential entry points are not covered. 2 months ago I was promised that a technician would come out to check the system at no cost, this has not happen. I would like to cancel my subscription.

please see my response below:

A technician (Hilton) and a sales person (Heather) both visited my premises last week.

The battery was old and needed replacement and the keypad is faulty and also needs replacing.

As such the system is inoperable as is.

I am not willing to bare the cost of these parts since I will be moving out in a few months.

As the system does not work, I cannot continue my subscription.

Thank you for your assistance

Yusuf Madhi

Company: Adt Security
Country: South Africa
City: Cape town

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