Adt Security
Poor Service

November 2012 we joined ADT. (home and the Restaurant we own) The service at both has been terrible. The alarm at the Restaurant was not working for more than 2 weeks, there has not been an alarm code at the house for more than 3 months and ADT has not come to the party. The shops's door could not close and we requested a guard be put on the premises... this did not happen. There is no ADT presence in the area. I sent an email stating I wanted to terminate my contract, as I got a better quote from a Company who was in the area constantly ADT responded by telling me they could not meet the quote and I could not cancel and that they would send someone to sort out the code at home. This has still not happened. However 3 weeks after my request to cancel or have my premium reduced, I received an sms from ADT inviting me to join them at a rate almost half of what I am currently paying. I have received no call except for one on a friday afternoon after 4 telling me they can now change the code. I was not home and requested to be called the next day. No one has made contact since. This is the poorest services I have ever received, and feel someone should take responsability..

Company: Adt Security
Country: South Africa
City: WESTGATE

  <     >