Adt Security
Being billed after cancellation of services

I cancelled my ADT service in April. I received a telephone call from ADT in May asking me to remain a client. I advised ADT that I had already signed up with another supplier. Yet at the beginning of June, ADT presented a debit order instruction once again to my bank which was duly paid. This was an error. I contacted ADT on Monday the 3rd of June to inform them of this error. I was directed to the lady who phoned me in May. I eventually got very annoyed after hearing a lot of nonsense and not one apology. She eventually apologised after my insistence. I will never understand why people cannot take responsibility for their mistakes and apologise outright. I was told that a refund needs to follow many processes and she could not tell me how long my refund would take. This is nonsense. ADT has taken money from my account based on a debit order authorisation that is no longer in place. I should not have to wait and waste time following up on this when the error was clearly made by ADT. I demanded my refund to be made the same day. Its now 5 days later!

Company: Adt Security
Country: South Africa
City: Paarl

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