Cost To Cost
Refund

Some time in June a debit order went off from company called cost to cost using stratcol to do the debits on there behave. I called in July after the second debit went off, to enquire about it and the lady I spoke to advice me there might be an error where one of their consultant called someone but ended up using my banking details how possible is that I don't know. required a refund for the debit for June of R99 as she stated that a refund can't only be done if the debit is 30 days and my name to be removed because I don't know what is the company all about and product. She said she'll remove my name and refund me and that will take 5-10 workings days. nothing happened till this day, called again to check what happened as the refund wasn't done spoke to Mbali who advised me that she cannot see who I spoke to and what happened in regards to my refunds and she'll call me back of which she did not call me. Gave me a different info when I asked her to refund the July funds and told me that I need to call before 30 days of the debit deducted. Till today I'm waiting for her call and 2 months refunds... This is people or company can't just debit peoples account without them knowing

Company: Cost To Cost
Country: South Africa
City: Telemarket

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