Mix Telematics Africa (Matrix Vehicle Tracking)
Device draining battery

Security

Replaced Vehicle battery 6 months ago, as far as I recall it was about R3000.

Battery is dead again, jump started and went straight to have it tested, test result: Good battery, 30 minutes later vehicle would not start again. Missed an important meeting!

Later after taxi back and fourth it was brought to my attention that the Matrix system and battery that is in my vehicle needs to be replaced as this is what is causing my issue. Have never received a call from matrix notifying of this issue.

I was then told on Friday that my request will be submitted through to the urgent department and I can expect a call from them soon, this was at 10am Friday 17 May 2013.

Waiting for an URGENT matrix call (all my calls have been recorded should the data be needed to ascertain your weak linkS, more than happy to oblige)


Company: Mix Telematics Africa (Matrix Vehicle Tracking)
Country: South Africa
City: Johannesburg
  <     >  

RELATED COMPLAINTS

Mix Telematics Africa (Matrix Vehicle Tracking)
Mix Telematics - Matrix - Disgusting Service

Mix Telematics Africa (Matrix Vehicle Tracking)
No Repairs After Weeks Of Phone Calls

Mix Telematics Africa (Matrix Vehicle Tracking)
Technician taking too long to attend problem

Mix Telematics Africa (Matrix Vehicle Tracking)
BAD CUSTOMER EXPERIENCE

First National Battery
BATTERY DEAD NOT EVEN FOUR MONTHS

Mix Telematics Africa (Matrix Vehicle Tracking)
Power down - should you require assistance

Mix Telematics Africa (Matrix Vehicle Tracking)
No Feedback for Refund

Mix Telematics Africa (Matrix Vehicle Tracking)
Extremely bad service on a minor issue

BMW South Africa
Unacceptable customer care services

Mix Telematics Africa (Matrix Vehicle Tracking)
Matrix were responsible for my car being