Multichoice
Poor service continues

Since my last complaint abt the fact that my banking details were changed without my authorisation, i received an email on 28 march from abigail advising that the matter was being investigated and i would receive a response in 48-72 hours.by my count - 12 days is more than 48-72 hours even if you ignore weekends and holidays. clearly there is no attention to customer service, no commitment to customer satisfaction as long as the account is being paid... and regardless of how they are getting their money.
add to which when abigail called me on 28 march, she was rude and as was i as i was tired of having to tell the same story to every consultant but she failed to comprehend that an apology was required for the ongoing failure to respond to my emails and phone calls prior to the hellopeter complaint. hopefully now she realises that multichoice has a consistency in failing to respond.

Company: Multichoice
Country: South Africa
City: National

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