Multichoice
Incorrect billing

I pay for two multichoice accounts, my parents and my daughter. Both the accounts are paid annually, and the subscription for both accounts started on 31 March 2012. Last year I had no problem, because the period starts before 1 April, I pay the subscription fee valid 0n 31 March. This year, one of the accounts suddenly starts from 1 April, which means that I have to pay the increased subscription. I queried this, and got feedback from a very rude consultant, and he was not prepared to even listen to me. Then I wrote a complaint to Beeld tot u Diens on 11 March 2013. I immediately got response from Multichoice, appologizing, and I was promised that my account would be corrected. This is where I made a BIG mistake. I believed the person. I really actually believed him, and again I wrote to Beeld and telling them what wonderful service I received. Just to receive a new account from Multichoice on 19 March 2013... no correction was made!!! It seems as if Multichoice made me a promise just to get me so far as to cancel my complaint! Multichoice, your service is terrible!!! To phone me and make a promise you don't keep, shame on you!!!

Company: Multichoice
Country: South Africa
City: Pretoria

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